Hen House Return and Warranty Policy

Please read the manual for packing instructions and full warranty information.

The Armoured Hen House bags are tested using very high quality control standards. The bags are comprised of high industrial grade materials and put together with the latest industrial grade machines. Our attention to detail, quality and performance are key to our success and have subsequently positioned Rüster Sports as the go-to bag for those who want to travel with their bikes while avoiding excessive airline bike fees.

Disclaimer:

Rüster Sports is not responsible for damage caused to equipment. These are packing suggestions and methods that have proven to be effective for normal travel conditions. It is the end users responsibility to adequately pack equipment in the bag. Rüster Sports cannot guarantee you will not pay excess luggage fees with this bag. The frame bag is roughly a parallelogram that measures 30” on the ground, 24” high, and 8” wide = 62 linear inches.

Warranty:

All bicycle cases manufactured by Rüster Sports are warranted against defects in material and workmanship (such as defective seams, broken zipper tape, missing seam stitches) for the lifetime of the original owner within North America, and for a period of ten (10) years from the date of shipment to a location outside of North America. Defects in Rüster Sports’ products will be determined solely by Rüster Sports, LLC and not by any representative, distributor, dealer of, or for the company. If you believe any Rüster Sports bicycle travel case you have purchased has a defect in material or workmanship, please contact info@rustersports.com for assistance. If product repair or replacement is necessary, the Customer will be solely responsible for all shipping charges, freight, insurance, and proper packaging to prevent breakage in transit, whether or not the product is covered by this warranty. The luggage wheel assembly is not protected by a lifetime warranty.

Limitations:

Rüster Sports will NOT warrant defects resulting from any Customer actions, such as mishandling, improper use, operation outside of design limits, misapplication, improper repair, or unauthorised modification. No other warranties are expressed or implied. Rüster Sports specifically disclaims any implied warranties of merchantability or fitness for a specific purpose. Rüster Sports’ liability shall be limited to product repair or replacement of any defective unit or units of equipment to which a claim is made, and shall in no event include the Customer’s manufacturing costs, lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages whether based on contract, tort or other legal theory. Rüster Sports shall not be liable for normal manufacturing defects or customary variances from specifications not affecting the normal use of the product.

• Under no circumstances the Rüster Sports Warranty will allow you to ask for refund of the price paid in case of a damaged or defective product.
• Damages resulting from abuse (such as tears, cuts and holes in the fabric) and cosmetic damage (such as scratched or strained fabrics) are not covered by the warranty.
• Under no circumstances with Rüster Sports cover incidental or consequential damages (such as damage to or loss of the contents of the bag, loss of use, loss of time or similar expenses)
• Other damages not covered are damages caused by airlines or other transit damage (such as pressure damage; tears, cuts and holes in the fabric; damage to wheels, locks, handles and other hardware of bags and cases). Damage claims in transit cases should be filed against the carrier.

Return Policy:

Purchases from inventory may be returned within 15 days of the date of purchase in their original package and in new condition. All returns require prior authorisation and must include a return authorisation (RA) number on the package.

Please do not send your product directly back to us, as this will only delay the warranty claim process. We are not able to accept unauthorised returns. Deliveries of goods sent to us without prior authorisation will be rejected.

Special order items are final sales and cannot be returned or exchanged. We reserve the right to not accept a return. All returns require a minimum payment of outbound and return shipping charges as well as a 15% restocking fee. Returns lost in return shipping will not be refunded.